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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Establish coaching/ mentoring relationship
   • Identify areas for development in line with organisation and individual's requirements
   • Use effective communication styles to develop trust, confidence and rapport
   • Discuss and clarify expectations and goals
   • Agree together on how the relationship will be conducted
   • Seek input from other relevant personnel, if required

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Relationship	Agreement on the conduct of the relationship includes consideration and resolution of: the amount of time involved for both parties confidentiality of information identification of development opportunities development plan towards achieving goals
Problems	Problems inhibiting the individual from achieving their goals includes consideration and resolution of: interpersonal skills communication skills technical skills foundation skills

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:

use interpersonal skills to:

build rapport, trust and respect with individuals who have diverse work styles, aspirations, cultures and perspectives

facilitate identifying the individual’s development goals

facilitate identifying solutions and actions

encourage and support the individual to develop towards the achievement of goals

assist the individual to make decisions about achieving goals

select and use skills development techniques appropriate to individual’s needs to convey workplace knowledge and experience

evaluate outcomes of process to ensure the individual is achieving goals

explain workplace knowledge and experience clearly and concisely.

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Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

types of interpersonal skills and application to coaching/mentoring, including:

building rapport, trust and respect

verbal and non-verbal communications

questioning, listening and reflecting

self-disclosure

giving and accepting feedback

establishing a safe environment for open communication

relevance and application of skills development techniques, including:

one-on-one training using explanation and demonstration

use of supporting materials in written, visual or other format

facilitation/guidance of self-directed learning

identifying needs and setting goals

sources of information for self-directed learning, including:

networking

industry journals

internet

organisation knowledge/learning systems/databases

relevant career paths and competency standards in the organisation.

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